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Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
How long will it take for my order to ship?
Yes, we offer free shipping on orders over a specified amount. Shipping fees for smaller orders will be calculated at checkout.
Do you offer free shipping?
If your order has not yet been shipped, you can contact our customer service team to update your shipping address. Once shipped, we are unable to modify the address.
Can I change my shipping address after placing an order?
If your package is delayed or appears to be lost, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
Payment Information
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), as well as other secure payment options available at checkout.
Is my payment information secure?
Yes. All transactions are encrypted and processed through secure payment gateways to ensure your information is fully protected.
Can I use multiple payment methods for my order?
At this time, we only accept one payment method per order.
When will I be charged for my order?
You will be charged immediately after your order is successfully placed.
Return & Exchange
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, unworn, unwashed, and in their original condition with all packaging intact.
How do I return an item?
Simply contact our customer service team for a return authorization. We will provide you with detailed instructions on how to ship the item back to us.
Are there any items that cannot be returned?
Yes. Sale items, personalized products, and undergarments are non-returnable.
When will I receive my refund?
Once your return is received and inspected, your refund will be processed within 5–7 business days. Please note that it may take additional time for your bank to reflect the refund.
